FAQs

Welcome to Sensca's FAQ page!
Here you’ll find answers to some of the most commonly asked questions. If you can’t find what you're looking for, feel free to reach out to our customer service team at [Sensca@gmail.com].

1. What products do you sell?

At Sensca, we offer a carefully curated collection of [list your main product categories, e.g., fashion, home decor, beauty products, accessories, etc.]. Our goal is to bring high-quality and stylish products to our customers. We’re always adding new items, so be sure to check back often for fresh arrivals!

2. Do you offer international shipping?

Yes! We offer international shipping to many countries. During checkout, you’ll be able to select your location to see available shipping options and costs. Please note that customs duties, taxes, and other fees may apply for international shipments, and these are the responsibility of the customer.

3. How long does it take for my order to ship?

Once your order is processed, shipping times vary depending on the delivery address and shipping method selected:

  • Domestic (within UAE): Typically 3-5 business days.

  • International: Delivery times vary based on the destination country, but typically range from 7-15 business days.

You will receive a tracking number once your order ships, so you can track your package’s progress.

4. How can I track my order?

After your order is shipped, we will send you an email with a tracking number and a link to track your package. You can also log into your account on our website to view the status of your order.

5. Can I change or cancel my order after placing it?

We process orders quickly to ensure fast shipping, so we may not be able to cancel or modify an order once it has been placed. However, if you need assistance, please contact us immediately at [Insert Your Email]. We’ll do our best to help, but we cannot guarantee changes after the order is confirmed.

6. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit and debit cards (Visa, MasterCard, American Express, etc.)

  • PayPal

  • Other local payment methods (depending on your location)

You will be able to choose your preferred payment method at checkout.

7. How do I return or exchange an item?

We want you to be completely satisfied with your purchase! Please refer to our Return and Refund Policy for detailed information on how to return or exchange items. If you need assistance, feel free to contact us.

8. What should I do if I received a damaged or incorrect item?

We’re sorry if there was an issue with your order! If you receive a damaged or incorrect item, please contact us within [X] days of receiving your order. We will assist you in resolving the issue by providing a replacement, refund, or exchange.

9. How do I contact customer service?

You can reach our customer service team by:

  • Email: [Sensca@gmail.coml]

  • Phone: [+919973519817]

  • Or through our Contact Us page on the website.

We aim to respond to all inquiries within [7] business days.

10. Do you offer gift cards?

Yes! We offer gift cards in various denominations, which can be used to shop for any product on our website. You can purchase a gift card [link to the gift card page] and send it to yourself or someone else.

11. Can I use multiple discount codes on a single order?

Our system only allows one discount code per order. If you have multiple codes, please choose the one that provides the most value before completing your purchase.

12. Do you offer gift wrapping?

At this time, we do not offer gift wrapping. However, our products are beautifully packaged and ready to be gifted!

13. What if my order hasn’t arrived yet?

If your order hasn’t arrived within the estimated delivery time, please check the tracking information provided in your shipping confirmation email. If the status is unclear or if you need assistance, feel free to contact us, and we’ll investigate further.

14. Is my personal information secure?

Yes, we take your privacy and security seriously. We use encryption and other security measures to protect your personal and payment information. For more details, please read our Privacy Policy.

15. Can I modify my shipping address after placing an order?

We process orders quickly to ensure fast shipping, so we may not be able to change your shipping address once the order is placed. If you need to make changes, please contact us immediately, and we’ll do our best to assist you.

If you have any other questions or need further assistance, don't hesitate to reach out to our customer service team. Thank you for shopping with Sensca!